Troubleshooting

Black Dock Screen

OBS CEF caches dock assets, which can cause a blank screen after updates.

• Close the dock tab, then reopen it via View → Docks → Telemy.
• If that doesn't work, close OBS completely and restart it.

DLL Load Failure

The plugin doesn't appear in OBS after installing.

• Verify the DLL is in the correct directory: obs-plugins/64bit/
• Confirm you have the 64-bit version of OBS Studio.
• Check OBS log files for error messages (Help → Log Files → View Current Log).

Login Not Working

The sign-in window doesn't open or authentication fails.

• Check your browser isn't blocking popups from telemyapp.com.
• Try a different browser.
• Check that your firewall or antivirus isn't blocking connections to telemyapp.com.

Relay Connection Issues

Stream data isn't reaching the relay server.

• Verify your stream key is correct.
• Check that the relay server is reachable (try pinging it).
• Check the Status page for service issues.

GPU Metrics Missing

GPU stats don't appear in the dock telemetry.

• GPU metrics require an NVIDIA GPU with NVML support.
• AMD and Intel GPUs are not yet supported.
• If you have an NVIDIA GPU, ensure your drivers are up to date.

Getting Help

If none of the above resolves your issue:

• Check OBS log files: Help → Log Files → View Current Log
• Contact support at telemyapp.com